This policy explains how LBS Joinery Yorkshire ("LBS Joinery", "we", "us") uses the personal information you give us. We keep things simple: we only collect what we need to reply to you and carry out your work.

Who we are

LBS Joinery is run by Luke Sagar, a joiner based in Keighley, West Yorkshire. We are the data controller for the information you share with us. You can contact us about anything in this policy by emailing lukesagar@live.com or calling 07751 760736.

What we collect

When you fill in our quote form, we collect:

your name, phone number and email address
the postcode of the job
the service you are interested in, your timescale and any details you choose to add

If you call, email or message us on WhatsApp, we will also have the details you send us in that way, such as your number, messages and any photos.

Like almost every website, our hosting provider automatically records basic technical information (such as your IP address, browser type and the pages you visit) to keep the site secure and working. We do not use this to identify you.

How we use it

to reply to your enquiry and give you a quote
to arrange visits and carry out and invoice any work you ask us to do
to keep records we are legally required to keep, such as for tax

We will never sell your information, and we will not send you marketing messages.

Our lawful basis

Under UK data protection law (UK GDPR and the Data Protection Act 2018), we use your information because you have asked us to take steps before entering a contract (giving you a quote), to perform a contract with you, to comply with our legal obligations, and for our legitimate interest in running and protecting our business.

Who we share it with

We only share information with trusted services that help us run the website and business:

Service	Why
Cloudflare	Hosts this website and protects it from attacks.
FormSubmit (formsubmit.co)	Delivers quote form submissions to our email inbox.
Email and phone providers, and WhatsApp	Used when we reply to you or when you contact us that way.
Our accountant, if needed	For bookkeeping and tax records relating to completed work.

Some of these providers may process data outside the UK. Where they do, they use appropriate safeguards required by UK law, such as standard contractual clauses.

How long we keep it

If you do not go ahead with a quote, we delete your enquiry details within 12 months. If we carry out work for you, we keep job and invoice records for six years, as required for tax purposes.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to have it transferred to you or someone else. To use any of these rights, just get in touch using the details above. We will respond within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

For details of the cookies used on this website, please see our cookie policy.

Links to other websites

Our site links to Facebook, Instagram and WhatsApp. These services have their own privacy policies, and we are not responsible for how they use your information.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Privacy policy